Refund & Cancellation Policy

1. Scope

This policy explains how cancellations and refunds work for payments made on Make Marry (the "Platform"), operated by Ayona Multitrade Intl Private Limited. It covers token advances paid by customers to hold a date with a Vendor, and listing plan fees paid by Vendors.

All payments on the Platform are processed securely by our payment partner, Razorpay. We never store your card, UPI or net-banking details.

2. Token advance paid by customers

A token advance holds your chosen date with a Vendor. The balance amount is settled directly with the Vendor unless stated otherwise at the time of booking.

• Cancelled by you within 24 hours of payment: full refund of the token advance.
• Cancelled by you after 24 hours: refund depends on the Vendor's cancellation policy shown at the time of booking, as the Vendor may have declined other enquiries for your date.
• Cancelled or not honoured by the Vendor: full refund of the token advance.
• Payment deducted but booking not confirmed (failed or duplicate transaction): full refund.

3. Vendor listing plans

• A Vendor may cancel a paid listing plan within 7 days of purchase for a full refund, provided the plan's paid features have not been used (for example, no leads received through the plan).
• After 7 days, or once paid features have been used, plan fees are non-refundable. The plan stays active until the end of the paid period.
• Plan fees are for visibility features only and are not refunded on the basis of the number of enquiries or bookings received.

4. How to request a cancellation or refund

Email support@makemarry.in or call 76-76-76-76-05 with your registered phone number or email, the booking or payment ID, and the reason for cancellation. You can also cancel an eligible booking from the Bookings section of your account.

We acknowledge every request within 48 hours.

5. Refund timelines

Approved refunds are initiated within 2 working days and credited to the original payment method. Depending on your bank or card issuer, the amount usually reflects within 5 to 7 working days.

We cannot refund to a different account or payment method than the one used for the original payment.

6. Services delivered by Vendors

Complaints about the quality or delivery of a Vendor's service, and any money paid directly to a Vendor outside the Platform, must be resolved with the Vendor. We will help facilitate communication where we can.

7. Contact

Ayona Multitrade Intl Private Limited, Office No. E-213, 2nd Floor, Tower No. 3, Vashi Railway Station Complex, Sector 30A, Vashi, Thane - 400705, Navi Mumbai, Maharashtra, India. Helpline: 76-76-76-76-05. Email: support@makemarry.in.