Privacy Policy

1. About this policy

This Privacy Policy explains how Ayona Multitrade Intl Private Limited ("we", "us", "our") collects, uses, shares and protects your personal data when you use the Make Marry website, progressive web application and related services (the "Platform").

It should be read together with our Terms of Use. We handle personal data in accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 together with the rules made under them.

2. Who is responsible for your data

Ayona Multitrade Intl Private Limited, a private limited company incorporated in India with its registered office at Office No. E-213, 2nd Floor, Tower No. 3, Vashi Railway Station Complex, Sector 30A, Vashi, Thane - 400705, Navi Mumbai, Maharashtra, is the data fiduciary responsible for your personal data.

Corporate Identity Number: U47711MH2019PTC326894.

3. Personal data we collect

We collect only what we need to run the Platform and to connect you with vendors:

• Identity and contact data: your name, mobile number and, where you provide it, your email address and city or locality.
• Booking and enquiry data: the event date, event type, guest count, budget range, the vendors you enquire with, and any message or requirement you send them.
• Vendor account data: for vendors, your business name, category, address, contact details, listing photographs, facilities and pricing, and your offline walk-in ledger entries.
• Payment data: the amount, currency, payment status and gateway transaction reference. We do not collect or store your full card number, CVV or UPI PIN.
• Content you submit: reviews, ratings and photographs.
• Technical and usage data: IP address, device and browser type, operating system, pages viewed, referring page, approximate location derived from IP, and interactions with the Platform.

4. Business records kept by vendors

Vendors can use the Platform's free business tools to record expenses, purchases, stock usage and walk-in customers. This data belongs to the vendor's account and is shown only to that vendor.

We may combine such records across many vendors into aggregated, non-identifying figures (for example, the total quantity of a product category used in a state) to improve our services and to negotiate better product prices and offers for vendors. We do not sell, rent or publish any individual vendor's business records, and we do not share them with brands or other third parties.

5. How we collect it

• Directly from you, when you search, submit an enquiry, register a listing, make a booking or write a review.
• Automatically, through cookies and similar technologies as you browse.
• From vendors, where they record a walk-in or manual booking for a customer.
• From payment gateways and other service providers, in the form of transaction confirmations.

6. Why we use it

• To show you relevant vendors by state, city and locality, and to operate search and comparison.
• To pass your enquiry or booking details to the vendor you chose, so they can respond to you.
• To process payments, token advances and vendor subscription fees, and to issue receipts.
• To publish your reviews and calculate vendor ratings and leaderboard positions.
• To provide customer support and handle grievances.
• To keep the Platform secure, prevent fraud and abuse, and debug problems.
• To send service communications about your bookings, and, where you have consented, promotional updates that you may opt out of at any time.
• To meet legal, tax and regulatory obligations.

7. The basis on which we process your data

We process personal data on the basis of the consent you give when you submit it for a stated purpose, and on the legitimate uses permitted under the Digital Personal Data Protection Act, 2023, including where processing is necessary to fulfil a service you have asked for or to comply with law.

Where we rely on consent, you may withdraw it at any time as described below. Withdrawing consent does not affect processing already carried out, and may mean we can no longer provide part of the service.

8. Who we share it with

We do not sell your personal data. We share it only as follows:

• Vendors you choose to enquire with or book, who receive the contact and event details needed to serve you. They are required to use it only for that purpose.
• Payment gateways, which process your payment on their own infrastructure under their own privacy terms.
• Service providers who host, monitor, analyse or support the Platform, under contractual confidentiality and security obligations.
• Professional advisers, auditors and insurers, where reasonably required.
• Authorities, courts or regulators, where disclosure is required by law or to establish, exercise or defend legal claims.
• An acquirer or successor, in connection with a merger, restructuring or sale of business, subject to this policy continuing to apply.

9. Payment information

Online payments are handled by third-party payment gateways that are responsible for collecting and securing your payment credentials. Your full card details, CVV and UPI PIN are never transmitted to or stored on our servers. We retain only the transaction reference, amount and status so we can reconcile bookings and support refunds.

10. Cookies and similar technologies

We use cookies and local storage to keep you signed in, remember your location and search preferences, and understand how the Platform is used so we can improve it.

You can block or delete cookies through your browser settings. Some parts of the Platform may not work correctly if you do.

11. How long we keep it

We retain personal data for as long as needed for the purpose it was collected for, and thereafter only as long as required to comply with legal, tax, accounting or dispute-resolution obligations. Booking and payment records are generally retained for the period prescribed by applicable tax and company law.

When data is no longer required and no legal obligation to retain it applies, we erase it or irreversibly anonymise it.

12. How we protect it

We apply reasonable security safeguards appropriate to the sensitivity of the data, including encryption in transit, access controls on a need-to-know basis, hardened response headers and logging of administrative access.

No method of transmission or storage is completely secure. If a personal data breach occurs, we will notify the Data Protection Board of India and affected users as required by law.

13. Your rights

Subject to the conditions in the Digital Personal Data Protection Act, 2023, you have the right to:

• Ask for a summary of the personal data we hold about you and how we process it.
• Ask us to correct inaccurate or misleading data, and to complete or update incomplete data.
• Ask us to erase personal data that is no longer needed for the purpose it was collected for, unless retention is required by law.
• Withdraw consent you previously gave, at any time.
• Nominate another individual to exercise your rights in the event of your death or incapacity.
• Have your grievance addressed by us, and escalate to the Data Protection Board of India if you are not satisfied with our response.

14. How to exercise your rights

Write to us at support@makemarry.in or call 76-76-76-76-05 with enough detail to identify you and the request you are making. We may need to verify your identity before acting. We will respond within the timelines set by applicable law.

15. Children and young people

The Platform is intended for users aged 18 and over. We do not knowingly process the personal data of children without verifiable consent from a parent or lawful guardian, and we do not undertake tracking, behavioural advertising or targeted advertising directed at children.

If you believe a child's data has been provided to us, contact us and we will delete it.

16. Transfers outside India

Some of our hosting and support providers may process data on servers located outside India. Where that happens we transfer data only to jurisdictions not restricted by the Central Government, and we require contractual safeguards consistent with this policy.

17. Changes to this policy

We may update this policy as our services or legal obligations change. The current version is always published on this page, and the date at the top will reflect the latest revision. Where changes are significant we will take reasonable steps to notify you.

18. Grievance officer and contact

Grievance Officer: [grievance officer name — to be confirmed], Ayona Multitrade Intl Private Limited, Office No. E-213, 2nd Floor, Tower No. 3, Vashi Railway Station Complex, Sector 30A, Vashi, Thane - 400705, Navi Mumbai, Maharashtra, India.

Email: support@makemarry.in. Helpline: 76-76-76-76-05.

We will acknowledge your complaint within forty-eight hours and work to resolve it within the period required by applicable law.